FAQs

Frequently Asked Questions (FAQ)

How can I contact Wellnease?

You can contact our customer support team by email at contactwellnease@gmail.com.
We’re happy to assist you with any questions about products, orders, or general inquiries.

Do you ship worldwide?

Yes, we offer international shipping to most countries.

Where do you ship from?

Our products are shipped from international fulfillment partners, primarily located in Asia (including Hong Kong and surrounding regions), to ensure efficient processing and competitive pricing.

Can I change or cancel my order?

We process orders quickly to ensure fast delivery.
If you need to change or cancel your order, please contact us within 12 hours of placing it.
Requests made after this time may not be possible. Once received, orders can be returned in accordance with our return policy.

What payment methods do you accept?

We accept:

  • Visa

  • Mastercard

  • American Express

  • PayPal

All payments are processed securely.

When will my order be processed?

Orders are processed Monday to Friday.
Please allow 1–3 business days for order processing before shipment.
Orders are not processed or shipped on weekends or public holidays.

How long will it take to receive my order?

Due to high demand and international shipping, delivery times typically range between 2–4 weeks, depending on your location and local customs processing.

What if I don’t receive my order?

If you do not receive your order within 30 days after shipment, please contact us and you will be eligible for a full refund.

Will I be charged customs fees or taxes?

Prices on our website are displayed in USD and are tax-free.
Depending on your country, customs duties or import taxes may apply upon delivery. These charges are determined by your local customs authority and are the customer’s responsibility.

How do I return an item?

To initiate a return, please email us at contactwellnease@gmail.com with your order number and reason for return.
Our support team will guide you through the process.

What if my item is defective, damaged, or incorrect?

If you receive an item that is damaged, defective, missing, or incorrect, please contact us immediately.
Include:

  • Your order number

  • Clear photos of the item(s)

  • A brief description of the issue

We’ll work quickly to resolve the issue.

When will I receive my refund?

Refunds are issued to the original payment method.

  • Credit/debit card refunds usually appear within 7–10 business days after approval

  • PayPal refunds are typically faster

If you haven’t received your refund after this time, please contact your bank or payment provider.